Live wallboard
A real-time view of queues, agents and active calls for the whole floor or a wall TV.
The product
One clear view of every conversation.
CallScope reads your phone system, never the other way around, and turns it into the operational, analytical and quality tooling a serious contact centre needs.
Real-time
Live operations
Live queues & ring groups
See where calls are right now and how each queue is coping minute to minute.
Proactive alerts
Get told when abandonment spikes, a queue stalls, or sync falls behind - before customers feel it.
Understand
Analytics & insight
Missed & abandoned analysis
Every unanswered call classified by reason, with the repeat callers worth winning back.
Agent performance
Transparent scorecards from real call data - volume, talk time, outcomes, quality.
Reports & AI report builder
Scheduled reports plus a natural-language builder: ask for a report, get it.
Capacity planner
Model staffing against real demand patterns so you roster to the calls.
Quality
Quality & compliance
Call Health
Detects routing loops and queue mis-configuration in your PBX - a problem no price-per-seat dashboard finds.
Sentiment & quality signals
Sentiment, dead-air and call-quality flags surface the calls worth a manager’s time.
Transcript search
Search across call transcripts to find the conversation, the commitment, or the issue.
Audit trail & access control
Role-based access, SSO and a tamper-evident audit log over who saw and did what.
How it connects
Read-only, residency-aware, and yours to control.
CallScope connects to your 3CX or VoIP platform with read-only access and keeps your call data where you need it. Any automation is propose-only: it drafts, your people decide. AI features can be pinned to a region, or turned off entirely.
Product FAQ
What CallScope can and can't do.
What can CallScope tell me about missed calls?
CallScope classifies every unanswered call by reason, shows the timeline of what happened, and lists the repeat callers worth winning back, so missed calls become a recovery list rather than a mystery.
What is Call Health?
Call Health reads your phone system configuration and detects routing loops and queue mis-configuration, problems where calls can be passed in circles or dropped, that a per-seat dashboard never sees. It is one of the things that makes CallScope different.
Does CallScope do call recording and transcripts?
CallScope works with the recordings and transcripts your phone system produces. It adds searchable transcript search, sentiment and call-quality signals on top, so you can find the conversation and surface the calls worth reviewing.
Can CallScope show a live wallboard for the floor?
Yes. CallScope provides a real-time wallboard of queues, agents and active calls suitable for a wall TV or a manager screen, alongside proactive alerts when abandonment spikes or a queue stalls.
Tell us your environment - we'll price it.
3CX or another VoIP platform, a handful of agents or hundreds, cloud or air-gapped: send us the details and we'll come back with pricing.