Who we are

Belton IT Nexus Limited ("Belton", "we") is a New Zealand company and the agency responsible for personal information collected through this website and through CallScope. Contact us any time at [email protected].

We handle personal information in line with the New Zealand Privacy Act 2020 and its Information Privacy Principles, and, where they apply to you, the Australian Privacy Principles and the GDPR.

What this website collects, and why

The only personal information this website collects is what you type into the order and enquiry form on the Buy or ask page:

Who you are: your name, work email, and optionally your role and phone number.
Your organisation: organisation name, sector, and a billing contact email if you give one.
Your environment: phone platform and version, agent and queue counts, hosting preference, region, residency and compliance requirements, timing, and anything you write in the message box.
Order record: if you place an order, whether you accepted the Terms and Conditions, which version, and when.

We collect it for one purpose: to answer you and, if you are ordering, to price, confirm and set up CallScope for your organisation. Giving us this information is voluntary, but without a name or email we cannot reply.

Submissions are emailed to our sales inbox and are also processed by Amazon Web Services (Simple Email Service) in Sydney, Australia, and by Cloudflare, which serves this website and runs the bot check on the form. Your submission passes through those services in transit.

What this website does not do

No advertising or tracking cookies, no analytics profiling, and no third-party trackers. The site sets no cookies of its own.
We do not sell, rent or trade your information, and we do not use it to train machine-learning models.
We do not publish our customers' names or identifying case studies.

Personal information inside the CallScope product

If you become a customer, CallScope processes the call records, and any recordings or transcripts, that your own phone system already produces. That data belongs to you and we act as your processor: we use it only to provide and support the service, never for our own purposes.

You choose where it lives: a managed hosting region, your own infrastructure, or a fully air-gapped install.
Access is role-based and audited, data is encrypted in transit, and sensitive material is encrypted at rest.
Retention is configurable to your policy. On termination of a hosted service we make your data available for export for 30 days, then delete it from live systems, with backups expiring on our normal rotation.
A Data Processing Agreement and a list of subprocessors are available on request.
Whether you may lawfully record, transcribe or analyse a given call is your organisation's responsibility, including telling your staff and callers where the law requires it.

How long we keep enquiry information

Enquiries and orders are kept in our sales records for as long as we have a relationship with you, and for up to seven years afterwards where tax and company-record law requires it. If an enquiry does not become a customer relationship, tell us and we will delete it sooner.

Your rights

You may ask us at any time to:

tell you what personal information we hold about you,
give you a copy of it,
correct anything that is wrong, or
delete it, where we are not required to keep it.

Email [email protected] and we will respond within 20 working days, as the Privacy Act requires. There is no charge.

If you are not satisfied with how we have handled your information, you can complain to the New Zealand Office of the Privacy Commissioner. If you are in Australia, you can complain to the Office of the Australian Information Commissioner.

Security and breaches

We protect personal information with access control, encryption, audit logging and tested backups, described further on our compliance page. If a breach occurs that is likely to cause serious harm, we will notify the affected people and the Privacy Commissioner as the Privacy Act requires.

Changes

If we change this policy we will update the version and date above. Material changes affecting existing customers are notified directly.

Questions

Ask us anything about this policy: [email protected]. See also our Terms and Conditions.

Privacy Policy