How big is your contact centre?
Agents, queues and call volume put you in a band. The band sets your flat monthly price - adding an agent within your band does not change your bill, and we never re-band you retrospectively.
Pricing
From NZ$499 a month. Per phone system, not per seat.
One flat monthly price for your environment, tiered by the size of your contact centre, with every feature included in every band. Add agents within your band and your bill does not move.
The price list
Three bands. Every feature in all of them.
All prices are New Zealand dollars, excluding GST, per environment per month. An environment is one phone system we connect to.
Small
Small contact centre
$499/month ex GST
We host it. Self-hosted $624/month.
- Up to ~15 agents
- A handful of queues
- One PBX / environment
Medium
Medium contact centre
$999/month ex GST
We host it. Self-hosted $1,249/month.
- ~15 to 50 agents
- Multiple queues and teams
- One PBX / environment
Large
Large / multi-site
$1,899/month ex GST
We host it. Self-hosted $2,374/month.
- 50+ agents, or multiple PBXs
- Complex routing and reporting
- Priced per environment
One-off setup: NZ$2,690 ex GST for a Belton-hosted deployment - connecting your phone system, configuring queues and agents, and handover to your team.
Self-hosted: the same band plus a 25% monthly premium, with implementation on your own infrastructure quoted once scoped.
Air-gapped / sovereign: scoped per engagement, because these deployments differ too much to price from a list. Ask us and we will quote it.
No card is taken on this website. We confirm your band and price in writing, then invoice monthly in advance.
What decides your band
Two questions, and you already know the answers.
Who hosts it?
We host it for you in the region you choose, or you host it on your own infrastructure for a 25% monthly premium. Air-gapped deployments are scoped per engagement.
Pricing FAQ
How CallScope pricing works.
How is CallScope priced?
One flat monthly price per environment - that is, per phone system we connect to - tiered by the size of your contact centre. It starts at NZ$499 a month ex GST for a small contact centre. It is not per seat, so adding agents within your band does not change your bill.
Is there a setup fee?
Yes, a one-off NZ$2,690 ex GST for a Belton-hosted deployment. That covers connecting to your phone system, configuring your queues and agents, and handing over to your team. Self-hosted and air-gapped deployments are implemented on a scoped quote instead.
What does it cost if we host it ourselves?
Self-hosted is the same band plus a 25% premium on the monthly price, because supporting CallScope inside your environment takes more of our time than running it in ours. Implementation on your own infrastructure is quoted separately once we have scoped it.
What if we grow out of our band?
We tell you before anything changes, and the new band applies from your next billing period. We never re-band you retrospectively.
How do we pay?
By invoice, in New Zealand dollars, with GST added where it applies. We do not take card payments on this website: you place an order, we confirm your band and price in writing, and we invoice monthly in advance.
Is anything charged before we agree?
No. An order on this site is a request. We send an order confirmation stating your band, price and go-live plan, and billing starts only once you accept it.
Know your band? Order in a few minutes.
We confirm your environment and price in writing, then invoice. Nothing is billed until you accept that confirmation.