Live wallboards
Real-time queues, agents and active calls on a screen the whole floor can see.
Call-centre analytics for 3CX & VoIP
See every call. Fix what's losing them.
CallScope turns your phone system into clear analytics, quality assurance and live wallboards, so you answer more calls, coach your team with real data, and prove your service levels. We host it for you, or you host it yourself.
The real product. Shown with synthetic demonstration data.
NZ-owned & operatedBuilt and supported by Belton IT Nexus, a New Zealand technology company.
Deploy your wayOur cloud (NZ or AU), your data centre, or a fully isolated air-gapped install.
Security-firstRole-based access, single sign-on, encryption and a tamper-evident audit trail.
You stay in controlRead-only against your PBX; automation proposes, your people approve.
What CallScope does
Everything your contact centre needs, read straight from your phone system.
CallScope connects to 3CX and VoIP platforms read-only and turns raw call records into decisions - staffing, coaching, service levels and compliance.
Missed & abandoned
Every unanswered call explained - why it was lost, and which callers to win back.
Call Health
Detects routing loops and queue mis-configuration in your phone system before they cost you calls.
Agent performance
Fair, transparent scorecards built from real call data - not guesswork.
Quality & sentiment
Sentiment, dead-air and call-quality signals surface the calls worth reviewing.
Reports & search
Searchable transcripts, scheduled reports and a natural-language report builder.
For the people on the calls
Coach with data, not opinions.
Your team answers hundreds of calls a day. CallScope gives every agent a fair, transparent picture of their work, and gives managers the calls that actually need a listen. Less guesswork, fewer escalations, better conversations.
Agent scorecards in CallScope, shown with synthetic demonstration data.
How buying works
From NZ$499 a month. Order online in a few minutes.
One flat monthly price per environment, tiered by the size of your contact centre, plus a one-off NZ$2,690 setup. No per-seat maths, and no card taken on the website - we invoice you.
Choose how it runs
We host it for you as managed SaaS in your region, or you host it on your own infrastructure.
Place your order
Tell us your phone system, size and how you'll use it, and accept the terms. Takes a few minutes.
We confirm and stand it up
We confirm your environment and flat price in your order confirmation, invoice you, and get you live - SaaS in days.
Frequently asked
Questions we hear a lot.
What is CallScope?
CallScope is a call-centre analytics and quality platform for 3CX and VoIP phone systems. It connects to your phone system read-only and turns call records into live wallboards, missed and abandoned call analysis, agent performance, call quality and sentiment, transcript search, reporting, and phone-system health checks.
Which phone systems does CallScope work with?
CallScope works with 3CX and other VoIP platforms that expose call records or an API. If you are not sure whether your platform is supported, tell us what you run when you order and we will confirm before anything is billed.
How much does CallScope cost?
From NZ$499 a month ex GST for a small contact centre, plus a one-off NZ$2,690 setup. CallScope is priced per environment (per phone system), not per seat, in three size bands: NZ$499, NZ$999 and NZ$1,899 a month. Self-hosted is the same band plus a 25% premium. Full detail is on the pricing page.
Can Belton host it, or can we host it ourselves?
Both. We can run CallScope for you as managed SaaS in the region you choose (including New Zealand and Australia), or you can host it on your own infrastructure - including fully air-gapped. You choose when you order.
Will CallScope change anything on our phone system?
No. CallScope reads your phone system; it does not control it. Any automation is propose-only and is approved by a person before anything happens.
Ready to see what your calls are really telling you?
Order online in a few minutes, or ask us anything first - we usually reply within one business day.