CallScope by Belton Hosted by Belton
A dedicated CallScope instance run and patched by Belton, in New Zealand or Australia. Live in days.
Contact-centre analytics for 3CX
Every call accounted for. Every service level proven.
CallScope reads your 3CX phone system and turns every call into live wallboards, missed-call recovery, call-quality coaching and audit-ready reporting. Built in New Zealand for councils, government agencies and businesses that answer to the public.
Read-only to your 3CXNever changes routing, queues or extensions.
Microsoft Entra ID sign-inSingle sign-on, plus two-factor for administrators.
Tamper-evident audit logHash-chained, append-only, one-click integrity check.
Your data, your regionHosted in NZ or AU, or on your own servers.
Privacy by designCard numbers stripped from transcripts, sensitivity tiers, erasure.
Who it is for
Built for organisations that have to answer for every call.
CallScope gives you the service numbers, the follow-up lists and the evidence that elected members, ministers and boards ask for.
Councils
Your customer service centre is the front door of the council. Show elected members and ratepayers how well it is answered.
- Service levels per queue, ready for reporting
- Missed calls followed up before residents complain
- Safeguarding alerts for vulnerable callers
Government agencies
Contact-centre insight with the assurance a public-sector procurement expects, and the evidence to prove it.
- Role-based access and an immutable audit trail
- Hosted onshore or inside your own environment
- Mapped to NZISM, Essential Eight and ISO 27001 controls
Business
Sales lines, support desks and service teams on 3CX. Answer more calls and coach with real data.
- Live wallboards for the floor and the boardroom
- Fair agent scorecards and coaching goals
- Flat price per phone system, never per seat
The product
Everything your contact centre needs, read straight from 3CX.
Every figure opens the exact calls it counted, every table exports, and every page is the real product, shown here with synthetic demonstration data.
Live operations
Put the whole floor on the same page.
A wallboard built for the big screen: answer rate, calls waiting, missed calls, wait and talk times and top agents, refreshed every 15 seconds.
- Full-screen and pop-out modes for TVs and second monitors
- Team Board and Custom Views: build your own screens from live tiles and charts, no code
- Live Queues and Call Board for who is waiting and who is free
Live active-call streaming needs a 3CX Enterprise (8SC+) licence. Without it the boards show data synced every few minutes.
Missed-call recovery
Never lose the same caller twice.
Every unanswered call gets a plain-English reason, the path it took through your phone system, and whether the caller was reached afterwards.
- Callers not yet reached, with a one-click call back
- Queue callbacks: requested, connected and failed, by queue
- Busiest hours for unanswered calls, so you can roster to the gap
Call quality and coaching
Coach with real call data.
Optional AI scoring rates each recorded conversation against your own weighted rubric, with strengths and improvements written for the manager's next one-to-one.
- Only real conversations are graded: voicemails and missed calls never count against anyone
- Your rubric, your weights, edited without a deploy
- Agent scorecards, coaching notes and goals built from real call figures
Safeguarding and escalation
Hear about the call that matters while it still matters.
Flag calls that mention self-harm, threats to staff, legal action, a formal complaint or a request to cancel, and alert the right manager in Microsoft Teams or by email.
- Exact-phrase rules that need no AI, or plain-English intent rules with the evidence quoted
- A review queue where every hit is acknowledged or dismissed, and audited
- Starter rules for vulnerable callers and staff safety, switched off until you review them
Reporting
The numbers your board, council or minister will ask for.
Service level, average speed of answer, handle time, abandonment and first-contact resolution, by queue, team, agent and hour, with a health score out of 100.
- Report Builder: ask in plain English and get a chart and summary back
- Saved weekly reports frozen once captured, for a fixed record
- Print and CSV export on every report and table
Phone-system health
Find the routing fault before your callers do.
Call Health reads how each queue rings and overflows, detects routing loops and dead ends, and explains queue misconfiguration in plain English.
- Routing loops and queue warnings from your live 3CX configuration
- 3CX Tools: health snapshots and a configuration analyser graded against 14 hardening checks
- Threshold alerts to Teams or email for answer rate, abandonment and sync age
Security and assurance
Designed to pass a public-sector security review.
CallScope is engineered around the controls procurement teams ask about, and we hand over the evidence to back that up.
- Access: Microsoft Entra ID single sign-on, two-factor for administrators, role-based access enforced on the server
- Audit: append-only, hash-chained audit log with a printable audit report and optional syslog export to your SIEM
- Privacy: card numbers stripped from transcripts before storage, sensitivity tiers on caller data, and erasure on request
- AI you control: off by default, onshore options, offshore services blocked unless you allow them
Deployment
Run it the way your risk profile needs.
Self-hosted
Run CallScope on your own servers and network as a standard container stack. Your boundary, your backups.
Isolated environments
For classified or highly sensitive networks we scope an isolated deployment with no outbound services.
Pricing
One flat price per phone system.
Three size bands from NZ$499 a month ex GST, plus a one-off NZ$2,690 setup. Invoiced monthly in advance, no card taken on the website.
Tell us about your phone system
Order online or ask a question first. It takes a few minutes.
We confirm in writing
Your environment, band and price are confirmed before anything is billed.
We connect and hand over
Read-only 3CX access, your teams and queues mapped, your people trained.
Frequently asked
Questions we hear a lot.
What is CallScope?
CallScope is a contact-centre analytics and quality platform for 3CX. It connects to your phone system read-only and turns call records into live wallboards, missed and abandoned call analysis, callback follow-up, agent performance, optional AI call-quality scoring, transcript search, reporting and phone-system health checks.
Which phone systems does CallScope work with?
CallScope is built for 3CX Version 20 and reads it through the 3CX API. If you run a different platform, tell us when you get in touch and we will tell you honestly whether it can work before anything is billed.
Will CallScope change anything on our phone system?
No. CallScope only reads from 3CX. It never changes call routing, queues or extensions, and every alert or AI finding is a heads-up for a person to act on, never an automatic action.
Where is our data held?
You choose. Belton can run a dedicated CallScope instance for you in New Zealand or Australia, or you can host it on your own servers. AI features are optional: they can run on Belton's own self-hosted model, a model you host, or stay switched off, and offshore AI services are blocked unless you explicitly allow them.
How much does CallScope cost?
From NZ$499 a month ex GST for a small contact centre, plus a one-off NZ$2,690 setup. CallScope is priced per environment (per phone system), not per seat, in three size bands: NZ$499, NZ$999 and NZ$1,899 a month. Self-hosted is the same band plus a 25% premium. Full detail is on the pricing page.
How do I get CallScope?
Order online at getcallscope.com/buy/, or use the same form to ask a question first. Tell us about your 3CX environment and whether you want Belton-hosted or self-hosted, and we confirm the price band in a written order confirmation before anything is billed. Billing is by monthly invoice; there is no card payment on the site.
Is CallScope the Android call-log app?
No. CallScope at getcallscope.com is a contact-centre analytics platform for 3CX phone systems, made by Belton IT Nexus in Auckland, New Zealand. It is not related to the open-source Android app of the same name.
Do you need our call recordings or transcripts?
No. Wallboards, missed calls, callbacks, agent statistics, reporting and Call Health all work from 3CX call records alone. Transcript search, sentiment, keyword escalation and call-quality scoring use the transcripts 3CX already produces, where your 3CX licence includes transcription.
See what your calls are really telling you.
Order online in a few minutes, or ask us anything first. We usually reply within one business day.