CallScope by Belton Live wallboards
Answer rate, calls waiting and top agents on the big screen, refreshed every 15 seconds.
CallScope for business
Answer more calls. Coach with real data.
Every missed call is a customer who might not ring back. CallScope shows your sales, support and service teams what is happening on the phones right now, finds the calls that slipped through, and gives managers fair, data-backed coaching.
What CallScope does for you
The numbers that grow revenue and keep customers.
Recover lost calls
Missed calls explained, and the customers not yet called back listed with one click.
Fair scorecards
Agent figures and leaderboard badges built from real call data, not opinion.
Quality coaching
Optional AI scoring of real conversations against your own rubric.
Calls by customer
Match numbers to companies and see who calls most, and why.
Reports in seconds
Ask for a report in plain English, or use the built-in KPI tabs, then print or export.
On the floor
Everyone sees the same live picture.
Put the Wall Board on a TV and the Team Board on every team leader's screen, so the whole floor reacts before the queue builds.
- Full-screen TV mode refreshed every 15 seconds
- Team Board grouped by sales, support or service
- Custom Views built from live tiles, no code
Coaching
Coach the conversation, not the gut feel.
Scorecards, leaderboard badges and optional AI call-quality scores give managers a fair, consistent basis for every one-to-one.
- Only real conversations graded, voicemails never count
- Your own weighted rubric, editable any time
- Coaching notes and KPI goals per agent
Customers
Never lose the same customer twice.
Every missed call gets a reason and a follow-up status, and repeat callers are flagged before they walk away.
- Callers not yet reached, with a call-back link
- Busiest unanswered hours, so you staff the gap
- Callbacks tracked from request to connection
Assurance
Enterprise controls, without the enterprise price tag.
The same security and audit controls we build for the public sector, at a flat price per phone system.
Microsoft sign-in
Entra ID single sign-on and two-factor for administrators.
Role-based access
Agent, team lead, manager and administrator roles you can tailor.
Audit trail
Who saw and changed what, in a tamper-evident log.
Read-only
Never changes your 3CX routing or queues.
Frequently asked
Questions from business.
Is CallScope priced per user?
No. CallScope is a flat monthly price per environment (per phone system), in three size bands from NZ$499 a month ex GST, plus a one-off setup. Add agents without changing the price within your band.
Will it disrupt our phones while we set it up?
No. CallScope connects to 3CX read-only through its API. It never changes your call routing, queues or extensions, and your team keeps working exactly as they do today.
Can we see which customers call us most?
Yes. Numbers can be matched to companies and contacts in the CallScope directory, so reports show calls by company, and the optional caller file shows every call from the same customer in one place.
Do we need AI turned on?
No. Wallboards, missed calls, callbacks, agent scorecards, reports and Call Health all work without AI. Call-quality scoring, intent-based escalation and the AI caller summary are optional extras you can enable later.
Find out what your missed calls are costing you.
Tell us about your phone system and team, and we will show you what CallScope finds.